Miyo cannot read the file
- Confirm the file ends in
.csv, not.xlsx,.pdf, or.ofx. - Keep it below 4 MB and 10,000 rows.
- Export a new file directly from the institution instead of resaving it in a text editor.
- Choose the matching Bank Format instead of Auto-detect.
- If the file is too large, split it into non-overlapping date ranges.
Income and expenses are reversed
Bank exports do not use one universal sign convention. Stop before importing more files, then retry with the institution-specific format. After import, filter to the destination account and compare several deposits and purchases with the statement.The duplicate count is unexpected
Miyo compares identifying transaction details such as date, amount, and description. A bank can change a posted description or date, causing a previously seen transaction to look new.1
Filter to the account and date
Open Transactions and narrow the list to the imported account and file period.
2
Compare matching amounts
Look for rows with the same amount on nearby dates and compare their descriptions.
3
Remove only confirmed duplicates
Delete an individual transaction only after confirming that it is not a separate purchase, pending-to-posted change, refund, or fee.
The file went to the wrong account
Stop importing. Record the destination account, file name, approximate import time, and Imported / Duplicates / Skipped counts. Contact support before deleting a large batch one row at a time.Contact Miyo support
Send a useful, privacy-safe support report.